Refund policy

Refund and Exchange Policy

At Zadran Unstitched Fabrics, we are committed to providing our customers with quality products and exceptional service. To ensure your satisfaction, we have outlined our refund and exchange policy below:

1. Eligibility for Refund and Exchange:

  • Refund and exchange requests must be made within 10 days from the date of purchase.
  • Only regular-priced items are eligible for a refund or exchange. Sales items are final and cannot be returned or exchanged.

2. Condition of the Fabric:

  • The fabric must be in its original, unused, and unwashed condition for a refund or exchange to be processed.
  • All tags, labels, and packaging must be intact and included with the returned item.

3. How to Request a Refund or Exchange:

  • To initiate a refund or exchange, please contact our customer service team at 0311-5815734  within the specified 10-day period.
  • Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the request.

4. Shipping of Returns:

  • Customers are responsible for the shipping costs associated with returning the item(s) for a refund or exchange.
  • We recommend using a trackable shipping service to ensure the safe and timely delivery of your returned items.

5. Refund Process:

  • Once we receive your returned item and verify its condition, we will process your refund.
  • Refunds will be issued to the original method of payment and may take up to 4 business days to reflect in your account.

6. Exchange Process:

  • Upon receiving your returned item, we will process the exchange and dispatch the new item(s) to the provided address.
  • Exchanges are subject to product availability.

7. Exceptions:

  • Customized or altered items are not eligible for a refund or exchange unless there is a manufacturing defect.
  • Items damaged due to customer misuse or negligence will not be eligible for a refund or exchange.

8. Contact Information:

  • For any inquiries or assistance, please contact our customer service team at 0311-5815734.

Zadran Unstitched Fabrics reserves the right to update or modify this policy at any time. Customers are encouraged to review this policy periodically for any changes.

Thank you for choosing Zadran Unstitched Fabrics. We appreciate your trust in our brand.

Regards : Zadran